Terms & Conditions

GENERAL PROVISIONS

These Terms of Use define and regulate the relationship between the Company and the User arising or having arisen within the framework of using the electronic platform hosted on the website www.relotross.com, as well as the legal relationship between the Company and the User in connection with the provision of Relotross Services and the use of the Website.

By accessing or using the Relotross Website, or by using any service or program of this Website, or by downloading any content from the Website, whether in whole or in part, the User confirms that they have fully read and understood the Terms of Use of the Relotross Website and unconditionally accept them, including the “Privacy Policy.” Therefore, the User is advised to carefully review the Terms of Use, as they contain important information regarding the features of the Website, potential restrictions, payment procedures, liabilities, and other significant conditions.

By accepting these Terms, you unconditionally and irrevocably agree that you have reviewed these Terms to a sufficient extent and in an appropriate manner and have no claims and/or objections regarding their content.

You also hereby agree to the Privacy Policy of the Relotross Website, which is an integral part of these Terms.

By accessing the “Relotross” Website or using it in any way, you agree that the Terms of Use of the Website are binding upon you, and that an agreement is concluded between “Albatros Relocation” Limited Liability Company and you for an indefinite term in connection with the use of the Website.

Relotross имеет право в любое время без предварительного уведомления в одностороннем порядке изменить и дополнить Условия Использования Сайта путем размещения соответствующих измененных и дополненных Условий Использования на Сайте Relotross, доступным по ссылке www.relotross.com. После размещения изменений и дополнений в Условиях Использования Сайта Relotross и при дальнейшем использовании Вами Сайта Вы даете свое согласие с измененными Условиями Использования Сайта.
If you do not agree with these Terms, please cease using the Website.

By being on the Website, creating an account, becoming a User, and using the Services, you unconditionally accept these Terms.

The Company is not responsible for any technical malfunctions of the Website.

The version of the Terms in Armenian takes precedence over versions in other languages. The legislation of the Republic of Armenia applies to the legal relations arising between the parties.

ACTIVITIES FOR CONCLUDING A CONTRACT

By agreeing to the Terms, you confirm that in accordance with the legislation of the country of your residence, you are fully competent and have the right to use the Services and the Website, as well as to enter into the Agreement. If, under the legislation of your country of residence, you are not fully competent and cannot independently use the Services and the Website, you must obtain the consent of your parents or other competent persons as stipulated by the legal acts of your country of residence.

If you represent a legal entity, you confirm that you have all the powers granted by the legal entity and in accordance with the legislation of the country in which the legal entity is located, to use the Services and the Website, as well as to enter into the Agreement.

By agreeing to the Terms, you acknowledge that the Company is not able and is not obligated to verify the information and data you provide, nor the accuracy of your statements. Therefore, you are responsible for any inaccuracies.

SERVICES PROVIDED BY THE WEBSITE AND GENERAL PROCEDURE FOR PROVIDING SERVICES

LLC “Albatross Relocation” is a legal entity registered in accordance with the legislation of the Republic of Armenia, providing services, the list and cost of which are specified at the following link: www.relotross.com.

The services provided by the Company include, but are not limited to, the following:

• Assistance in the process of obtaining temporary or permanent residence status in the Republic of Armenia;
• Assistance in the process of obtaining citizenship of the Republic of Armenia;
• Assistance in the process of registering legal entities in the Republic of Armenia;
• Assistance in the process of obtaining a type D visa for Italy under the “Digital Nomad” program at the Embassy of Italy and the visa center “TLScontact” in the Republic of Armenia;
• Assistance in the process of obtaining a type D visa for Portugal under the “Digital Nomad” program at the Embassy of France in the Republic of Armenia;
• Assistance in the process of obtaining a type D visa for Spain under the “Digital Nomad” program at BLS International in the Republic of Armenia;
  
  
  
  
• Assistance in the process of obtaining a type D visa for France under the “Talent Passport” program at the Embassy of France in the Republic of Armenia.

The essential terms of each Service provided by the Company, including the list of actions included in the Services, cost, terms of provision, deadlines, and other significant conditions, are specified in each individual service window posted on the Website.

After selecting a specific service by the User, the User fills in their personal data and other information necessary for the respective service online in the appropriate section of the Website. Depending on the specifics of the service, it may be necessary to upload scanned copies of the required documents in one of the formats specified in the corresponding section.

Before making the prepayment for the respective stage of receiving the Service, the User concludes (accepts) the Agreement (offer) by clicking the “I agree with the terms” button.

After concluding the Agreement, the Client is obliged to pay the full cost of the Service in accordance with the Terms.

The Client warrants that the information provided by them on the platform is complete and accurate. Any losses caused by the Client providing false, inaccurate, or incomplete information shall be borne by the Client. Under no circumstances shall the Company be liable for false, inaccurate, or incomplete information provided by the Client.

The Service Provider begins providing the Services upon the simultaneous fulfillment of the following conditions:

• The Client has filled in the necessary data for the implementation of the Service and paid the cost for the respective stage of the Service through prepayment.
• The information and accompanying documents provided by the Client are sufficient for the provision of the Service. If the information and/or documents provided by the Client are insufficient, the Contractor shall request the Client to provide additional information.

In the process of receiving the Services, the Client is obliged to:

Pay for the services provided by the Company.
Provide Relotross with the relevant power of attorney for the purpose of the Company providing the services.

Upon the Company’s request, pay the necessary state duties and other fees to ensure the provision of the Services, and provide the Company with a document confirming the payment, or provide the required amount for the Company to make the corresponding payments.

Provide the Company with truthful, comprehensive, and complete information on the matters for which the Client wishes to order Services, clearly specifying the goal they aim to achieve. Otherwise, the Company shall not be liable for the outcome of any legal decision or action. Furthermore, the Client’s expectations regarding legal decisions should be based on the current legislation of the Republic of Armenia, the legal process, as well as existing business practices in the Republic of Armenia.

Provide the Company with all documents and materials related to the respective order.

If the Service requested by the Client does not correspond to the Services listed on the Website, the Service Provider has the right to refuse to provide the Service.

The Company reserves the right to refuse to provide the Services at any time if doing so in any way threatens or hinders the interests of other Clients.

COMPANY WORKING HOURS

The company’s working hours are from 9:00 AM to 6:00 PM, according to the Armenia Time Zone (AMT).

The Company operates on a five-day workweek. The Company does not provide services on weekends (Saturday, Sunday) and on non-working days as defined by law.

PAYMENT PROCEDURE FOR SERVICES

The cost of services is determined by the rates in effect at the time of signing the Agreement.
The Client agrees that during the provision of the Services, there may be a need for additional services.

Payment for the Services listed on the website is made cashless in Armenian drams, rubles, dollars, or euros. Payments are processed by linking a bank card/online wallet to the Platform. To link a bank card/online wallet to the Website, the necessary information must be entered in the corresponding window. The Client acknowledges that after successfully linking the bank card/online wallet, payment for the Services will be automatically deducted from the Client’s account and transferred to the Company.

The Client is responsible for the legality of the source of the funds paid to the Company. In the event that the Company or another organization faces claims from third parties regarding the legality of the funds deposited, or in the case of a forced reversal of the payment amount, the Client is obligated to compensate the Company for any losses incurred in the amount of the reclaimed sum. The Company is not responsible for payments made using stolen cards.

The Company does not verify your identity and/or ownership rights of the bank card or other payment methods you use and is not responsible for the legality of these transactions.

You acknowledge that in the event of a disclosure of transactions made by you using cards or other payment methods that do not belong to you or have not been authorized/approved for use by the owner, or if banks charge the Company for the amount you used in any way, the Company has the right to demand full compensation for the damage incurred.

The User makes payment for services in stages. Payment for multiple stages at once is not allowed. Proper execution of the services by the Company is confirmed by the activation of the next stage in the User’s personal account. In case of a request for a refund, the Company will process the refund within 14 (fourteen) calendar days. The refund amount is determined after deducting the actual costs incurred by the Service Provider in performing the corresponding stage.

The amount or its remaining balance will be refunded to the account from which the corresponding payment was made. The Company has no right to transfer funds from the Client’s account to an account belonging to a third party.

PRIVACY POLICY

According to paragraph 7 of Article 330.1 of the Civil Code of the Republic of Armenia and part 6 of Article 94 of the Civil Procedure Code of the Republic of Armenia, the court, arbitration tribunal, and state authorities of the Republic of Armenia may, upon the request of a party, apply the notification procedure specified in this section when resolving disputes or exercising rights and obligations arising from the Agreement. By using the Website, you consent to the collection and use of data in accordance with this policy.

The “Privacy Policy” within the meaning of these rules includes the procedure and limits for the collection, processing, and use of information.

В целях надлежащего предоставления предлагаемых Вам услуг и улучшения их качества, а также для поддержания связи с Клиентами Сайт Relotross собирает данные (персональные и не персональные).

Personal data includes:

Name, surname, company name, addresses, email addresses, phone numbers, bank details, account numbers, passport information, and other information necessary for the provision of Services.

Non-personal data refers to all information that, according to the definition of “personal data,” is not considered “personal data.”

The Company does not sell or transfer the Client’s personal data to third parties, except in cases where the proper provision of Services requires such a transfer. These parties are not considered third parties, provided that they undertake to comply with these personal data processing rules and maintain their confidentiality, just like the Company’s employees. The parties specified in this section are obligated to delete the Client’s personal data after the purpose of its transfer has been fulfilled.

The website uses cookies for automatic data collection — small text files that are downloaded and stored in your web browser on your computer and/or mobile device. Cookies allow the collection of data about the frequency of visits to the Website and preferred Services, which helps improve the Website’s functionality and simplify access to its features based on your usage history.

The Company acknowledges that the information disclosed by the Client in the course of providing the Services is the property of the Client, and no rights to such information are directly transferred to Relotross.

During the term of the Agreement, and after its expiration, the Company is obligated to ensure the confidentiality of banking, insurance, service (in accordance with the RA Law “On the Securities Market”), commercial, and other confidential information protected by law, provided by the Client, as well as any information learned during the provision of Services. The Company shall not use such information for its personal interests or for the benefit of third parties and shall use such information solely for the purpose of fulfilling its obligations under the Agreement.

The Client agrees to maintain the confidentiality of and not disclose to third parties any information about the Company that has become known to them, except in cases provided by the legislation of the Republic of Armenia.

RESPONSIBILITY

The Parties shall bear full responsibility for non-fulfillment or improper fulfillment of the Agreement in accordance with the procedures established by the legislation of the Republic of Armenia.

Compensation for damages does not relieve the Parties from fulfilling their obligations.

The rights and legal remedies provided for in this Agreement are supplementary to and do not exclude any other rights or legal remedies, whether provided by applicable law or otherwise.

COMMUNICATION PROCEDURE

In the course of providing the Services, any notice between the Parties shall be made in written or electronic form. A notice may be delivered by one of the following means: in person, by registered mail or courier service, by email, or via a message sent through WhatsApp or Telegram from the Company’s business account.

Each Party is obligated to provide the other Party with its email address, any changes thereto, and the new address. Otherwise, any notice sent to the modified addresses shall be deemed duly delivered.